Frequently Asked Questions (FAQ)
Q: What is Borlix?
Answer: Borlix is an online store specializing in stylish and premium-quality men's ties designed for business, weddings, formal events, and everyday professional wear. We are committed to providing customers with a simple, secure, and enjoyable shopping experience.
Q: What products does Borlix offer?
Answer: Borlix offers a wide selection of men's ties, including classic ties, modern designs, striped ties, solid-color ties, patterned ties, and formal neckwear suitable for every occasion.
Q: Where do you ship orders?
Answer: Borlix currently ships orders only within the United States. At this time, we do not offer international shipping.
Q: Do you offer international shipping?
Answer: No, Borlix does not offer international shipping. All orders are shipped within the United States only.
Q: How long does order processing take?
Answer: Our standard processing time is 2–4 business days after successful payment confirmation. During this time, we verify order details, confirm payment authorization, prepare your items, and arrange shipment.
Q: What are your business hours?
Answer: Our business hours are Monday – Friday, 9:00 AM – 5:00 PM (GMT-5).
Q: What is your order cut-off time?
Answer: Orders placed before 5:00 PM (GMT-5) on business days will begin processing according to our standard fulfillment schedule.
Q: How long does shipping and delivery take?
Answer: Once your order has been processed and shipped, delivery typically takes 5–7 business days, depending on your location and shipping carrier.
Q: What is the estimated total delivery timeframe?
Answer: The estimated total delivery timeframe is 7–11 business days. This includes 2–4 business days for processing and 5–7 business days for shipping.
Q: How much does shipping cost?
Answer: Borlix charges a standard flat-rate shipping fee of USD $35.00 per order for shipments within the United States.
Q: How can I track my order?
Answer: Once your order has shipped, you will receive a shipping confirmation email containing tracking details. Tracking information may take approximately 24–48 hours to become active.
Q: What should I do if my tracking information is not updating?
Answer: Please allow 24–48 hours after shipment for tracking updates. If your order is significantly delayed, please contact our customer support team at contact@borlix.online.
Q: What payment methods do you accept?
Answer: We accept secure payment methods including Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: What currency are your prices listed in?
Answer: All prices displayed on Borlix are listed in United States Dollars (USD).
Q: Is my payment information secure?
Answer: Yes. All payments are processed through secure and encrypted payment gateways. Borlix does not store your credit or debit card details.
Q: What happens if my payment is declined?
Answer: If your payment is declined, please verify your payment information or contact your bank or payment provider. Orders are processed only after successful payment authorization.
Q: What is your return policy?
Answer: Customers may request a return within 30 days from the delivery date if the item meets our return eligibility requirements.
Q: What items qualify for a return?
Answer: Items must be unused, unworn, in their original condition, and include all original packaging, tags, and accessories.
Q: How do I request a return?
Answer: To request a return, please contact our support team at contact@borlix.online with your order number, customer name, reason for return, and photos if applicable.
Q: Do you charge restocking fees?
Answer: No, Borlix does not charge any restocking fees for approved returns.
Q: Do you offer product exchanges?
Answer: At this time, Borlix does not offer direct product exchanges. If you need a different item, you may return the eligible product and place a new order separately.
Q: When will I receive my refund?
Answer: Approved refunds are issued to the original payment method. Please allow up to 14 business days for the refund to appear after processing.
Q: What should I do if I receive a damaged or incorrect item?
Answer: Please contact us within 24 hours of delivery with your order number, a description of the issue, and clear photos showing the problem.
Q: Do you offer local pickup or in-person shopping?
Answer: No. Borlix operates exclusively as an online store. We do not offer in-person shopping, warehouse visits, local pickup, or store pickup services.
Q: How can I contact customer support?
Answer: For questions about products, orders, shipping, returns, refunds, or general inquiries, please contact us at contact@borlix.online. Our customer support team will be happy to assist you during regular business hours.
Business Information
Business Name:Borlix
Business Hours
Monday – Friday
9:00 AM – 5:00 PM (GMT-5)
Business Email
contact@borlix.online
Physical Mailing Address
273 Randolph Avenue,Jersey City, New Jersey 07304,United States